How Matas turned SiteSage into the daily workflow
of their customer support team.
AI Accuracy Development
Wrong deliveries and other repetitive requests are automatically resolved by AI.
AI provides instant references from systems, documentation, and website content.
The first agent completed a full week using AI suggestions without making a single edit.
Where SiteSage shows up in every ticket
Every first ticket response uses SiteSage's AI to assist. Reply is drafted, agents review, refine, and send - AI learns from Agent changes.
Process-heavy follow-ups still benefit from predefined macros - currently improving AI to make macros redundant.
Readiness by ticket type
Product Information
Order Tracking
Store Information
Returns & Exchanges
Delivery Questions
Membership & Loyalty
Claims
Fraud Detection
Anti-Spam / Anti-Phishing
Thank-You Messages
SiteSage continuously optimizes and expands the AI solution in close collaboration with Matas.
Improving both overall performance and category-specific edge cases - with a clear focus on delivering a faster, smarter, and better customer experience.
The team is key for success
Adoption isn't enforced - it's earned. Here's what the team says.
"SiteSage has removed a lot of the repetitive work, allowing me to spend more time actually helping customers."
"I spend less time thinking about wording and more time focusing on delivering great customer service."
"SiteSage helps us provide a more consistent customer experience while enabling us to respond faster."
Matas SiteSage
And they're spreading the word. Three referenced customers and counting.